Online Customer Experience Specialist to Samsung
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? Check this out!
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you - as Customer Experience Specialist at Samsung Nordics!
About the role:
As the Customer Experience Specialist for our B2B sites and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.
Responsibilities include:
- Own the sites and optimize the customer journey
- Align with stakeholders what the channel strategy is and what goals are set for each channel
- Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
- Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
- Reach out to EO (European office) and identify ongoing initiatives
- Test & QA EO/HQ driven development
- Request UX/Copy support when needed inside and outside team
- Align ongoing enhancements for Open & adjust to suit /Business & EPP
- Issue management – when issues are found on site, escalate in proper manner and collaborate with the right instances to secure functional site
- Support Merchandise team with EPP & /Business perspective & updates
- EPP – enhanced partnership program
- Learn the AEM (adobe experience manager) to be able to request optimizing (ex scheduling)
- Look into customization for the mapping of the sites (student, B2B, B2C)
- PIC (person in charge) for /Business including SMB (small medium business) and B2B
- Know how to create tickets to optimize user journey
About you:
Skills we are looking for:
- A few years of experience with similar assignments such as web-responsible or app-responsible
- Working with data driven approach
- Stakeholder management and used to navigating between requests, dependencies, value and time
- Backlog management
- Comfortable and enjoys working with both technical and design development
- Fluent in English
Personality traits:
- Strategical
- Networking
- Problem solver
- Detail oriented
- Enjoys working with many things/projects at the same time
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.
The assignment is full-time and ongoing, starting as soon as possible.
- Lösning
- Konsult
- Roll
- Innehåll och Marknadsföring
- Platser
- Stockholm
- Distansarbete
- Hybridarbete
![Bild på Maria Levander](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/0ba48bb5-c587-4782-807b-b44fa9f0f6e3/original.jpeg)
Stockholm
Varför jobba med oss?
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Kompetensplanering
Vi har erfarenhet av att bygga digitala team och hjälper dig med kartläggning av behovet och de olika rollerna. -
Branschnätverk
Med totalt 35 år i den digitala branschen har vi kontakter och nätverk som hjälper oss att hitta rätt talanger till ditt team. -
Kompetenssäkring
Vi är i grunden digitala marknadsförare och kan därför bedöma digital kompetens. På riktigt! -
Flexibilitet och service
Vi anpassar oss efter dig och dina behov. Arbetar agilt med nära kontakt under hela processen.
Om Digitalenta
Digitalenta är en nischad kompetenspartner inom digital marknadsföring, e-handel och försäljning. Med vår bakgrund inom digital marknadsföring och e-handel hjälper vi våra kunder att definiera sitt digitala kompetensbehov och är specialiserade på att hitta och attrahera rätt personer med rätt kompetens oavsett om det handlar om fasta tjänster, inhyrd personal eller kortare projekt.
Online Customer Experience Specialist to Samsung
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? Check this out!
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