Customer Experience Specialist to Samsung
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? Check this out!
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!
About the role:
As the Customer Experience Specialist for our B2B sites and partner platform, you will play a pivotal role in shaping the online journey for our customers and partners. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.
Our team today consists of the Customer Experience Manager, one Shop App, one UX-designer, one CRO Specialist, one Hybris Platform Deputy, and this role - our new customer experiences specialist.
This is a new role, meaning it will require the person's responsibility to be self-driven and take their own initiative.
Responsibilities include:
- Own our enhanced partnership program site and the B2B site, to optimize the customer journey
- Execute initiatives and enchantments
- Act as a stakeholder to the operative team and other relevant teams within Samsung
- Make sure that you are involved in all initiatives involved with .com to align on EPP and B2B
- Be the person of contact for experience on the sites EPP and B2B
- Work in Adobe Experience Manager to be able and fix and request changes for the site
- Look into customization for the mapping of the sites
About you:
Skills we are looking for:
- We think you have around 1 to 3 years of experience, working with similar tasks.
- Previous experience working with one or several content management systems (CMS)
- Experience working with a data-driven approach
- Knowledge on how to set requirements to optimize the user journey
- Experience working with backlog management
- Project management skills and follow-up up on projects
- Experience of one or more CMS
Soft skills
- Enjoy quick changes in your way of working, big and small. You are a problem solver with an eye for the details
- Like networking within the company
- Self-motivated, takes a lot of initiative
- Comfortable and enjoys working with both technical and design development
- Stakeholder management and used to navigate between requests, dependencies, value and time
About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.
The assignment is full-time and ongoing, starting as soon as possible.
- Lösning
- Konsult
- Roll
- Innehåll och Marknadsföring
- Platser
- Stockholm
- Distansarbete
- Hybridarbete
![Bild på Maria Levander](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/0ba48bb5-c587-4782-807b-b44fa9f0f6e3/original.jpeg)
Stockholm
Varför jobba med oss?
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Kompetensplanering
Vi har erfarenhet av att bygga digitala team och hjälper dig med kartläggning av behovet och de olika rollerna. -
Branschnätverk
Med totalt 35 år i den digitala branschen har vi kontakter och nätverk som hjälper oss att hitta rätt talanger till ditt team. -
Kompetenssäkring
Vi är i grunden digitala marknadsförare och kan därför bedöma digital kompetens. På riktigt! -
Flexibilitet och service
Vi anpassar oss efter dig och dina behov. Arbetar agilt med nära kontakt under hela processen.
Om Digitalenta
Digitalenta är en nischad kompetenspartner inom digital marknadsföring, e-handel och försäljning. Med vår bakgrund inom digital marknadsföring och e-handel hjälper vi våra kunder att definiera sitt digitala kompetensbehov och är specialiserade på att hitta och attrahera rätt personer med rätt kompetens oavsett om det handlar om fasta tjänster, inhyrd personal eller kortare projekt.
Customer Experience Specialist to Samsung
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? Check this out!
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